Einstein BOTs Salesforce
If you get "Hmm, looks like there's no connection. Try reconnecting or come back later." exception in Salesforce, it might be due to the storage limit.Check your data storage.Use the ....
Salesforce Einstein Bot Event Logs are stored in the ConversationDefinitionEventLog object or entity. So, query it to get the logs. 1. Get the session id. 2. Use Data Loader. Sample ....
Disable Pre-Chat Page in the Embedded Deployment. Output:
If you are using Embedded Service Deployment Chat, then disable "Pre-Chat page" option for Salesforce Einstein Bot without Pre-Chat. Disable "Pre-Chat page" in Embedded Service Deployment. Output:
1. In the Embedded Chat, make sure only Contact is selected in the Pre-Chat. 2. Create a Flow to Create Case record and Update Chat Transcript with the Case Id. ....
In the BOT, use End Chat Rule.Output:
1. Create a custom field in Case object to get the values from Pre-Chat. 2. Create a custom field in Chat Transcript object to store the values from Pre-Chat. 3. ....
The benefit of the business hours in WhatsApp channel or other Messaging Channels is that, No Agent Dialog will be called from the Einstein BOT when the requests are made ....
1. Make sure "Require Agent Online" is Off. 2. Check "Permitted Domains" in the Chat Deployment. Company Website URL to test from the Websitewww.infallibletechie.com Visualforce Domain URL to test from ....
1. Use Start Conversation button. 2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated ....