Einstein BOTs Salesforce
1. In the Embedded Chat, make sure only Contact is selected in the Pre-Chat. 2. Create a Flow to Create Case record and Update Chat Transcript with the Case Id. ....
In the BOT, use End Chat Rule.Output:
1. Create a custom field in Case object to get the values from Pre-Chat. 2. Create a custom field in Chat Transcript object to store the values from Pre-Chat. 3. ....
The benefit of the business hours in WhatsApp channel or other Messaging Channels is that, No Agent Dialog will be called from the Einstein BOT when the requests are made ....
1. Make sure "Require Agent Online" is Off. 2. Check "Permitted Domains" in the Chat Deployment. Company Website URL to test from the Websitewww.infallibletechie.com Visualforce Domain URL to test from ....
1. Use Start Conversation button. 2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated ....
1. Configure Error Handler Dialog. 2. Instead of Transfer to Agent use Show a Menu with Options. Add some user friendly message to the user. Output:
1. Create a Dialog or use the existing End Chat Dialog. 2. Use Rules and select End Chat in the Rule Action. Output:
When an error or exception occurs, Bot immediately transfers the Messaging Session to an agent(Omni-Channel).Error Handler Dialog can be used to avoid this issue. Using Error Handler Dialog, we can ....
Option 1: 1. Create a Report Type on Chat Transcripts object. 2. Create a report on the custom report type from step 1. Set "Is Chat Bot Session" to true ....