Einstein BOTs Salesforce
1. Configure Error Handler Dialog. 2. Instead of Transfer to Agent use Show a Menu with Options. Add some user friendly message to the user. Output:
1. Create a Dialog or use the existing End Chat Dialog. 2. Use Rules and select End Chat in the Rule Action. Output:
When an error or exception occurs, Bot immediately transfers the Messaging Session to an agent(Omni-Channel).Error Handler Dialog can be used to avoid this issue. Using Error Handler Dialog, we can ....
Option 1: 1. Create a Report Type on Chat Transcripts object. 2. Create a report on the custom report type from step 1. Set "Is Chat Bot Session" to true ....
Einstein Bot can be used to handle incoming SMS Messages without an Agent. If the user need to connect with an Agent, we can transfer the session to an Agent ....
Salesforce Einstein BOT conversations can be transferred to Queue(Omni-Channel Queues) Another Bot Skills(Skill Based Routing) Note:Once the Bot transfers it, Omni-Channel process kicks in. Help Articles:1. To Queuea. https://help.salesforce.com/articleView?id=000351918&language=en_US&mode=1&type=1b. https://help.salesforce.com/articleView?id=sf.bots_service_transfer_queue.htm&type=5 ....
1. Create a Lightning Web Component that extends lightningSnapin__ChatMessage. HTML: <template> <div class={messageStyle}> <lightning-formatted-rich-text value={messageContent.value}> </lightning-formatted-rich-text> </div> <template if:true={showPhoneBool}> <div class={messageStyle}> Contact ....
In the below example, I have configure Einstein Bot in a way to capture user entered values and creating a Case record. At the end, Case Number is shared for ....
1. Create a Collection variable in Einstein Bot builder. Use [System]Object and make sure to select Contains List. 2. Add Question in the Dialog and use Dynamic choice with input ....
Sample Code:Apex Class:public class EinsteinChatBotController { public class CaseOutput { @InvocableVariable( required=true ) public String sCaseNumber; @InvocableVariable( required=true ) public String sStatus; ....