To invoke the Salesforce Prompt Templates using REST API, we have to make use of Salesforce standard REST API endpoint available. Endpoint URL: https://{Your Domain URL}/einstein/prompt-templates/promptTemplateDevName/generations Sample Salesforce Prompt Template: ....
Salesforce Connect API can be used to invoke Prompt Template using Apex. Sample Prompt Template: Sample Template Content: You are a support representative who is tasked with creating a short ....
Salesforce Einstein Knowledge Creation feature can be used to create or draft Knowledge Articles. 1. Go to Salesforce Setup. 2. Search "Einstein Knowledge Creation" in the Quick Find. 3. In ....
Field Generation Prompt Template Type can be used in Salesforce to Summarize the case record. In this Blog Post, I have used Case Subject and Case Comments to generate the ....
For Salesforce Work Summaries for Email, Einstein Email Summaries component should be added to the Lightning Record Page. Email-to-Case should also be enabled. Use the following steps for setting up ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
Using Salesforce "Draft Einstein Email", we can easily help our Service Agents or Reps to create personalized AI-generated email responses, grounded with our knowledge base. Setup: 1. Make sure Lightning ....
Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web allows Supervisors to catch up quickly when they receive alerts from the agents to assist on an ongoing Messaging ....
Salesforce custom Copilot Actions allows us to develop for agents to do their work quickly. In this Blog Post, we are going to see how to utilize Salesforce Flow for ....
Salesforce Messaging Session Summaries should be enabled for setting up the Einstein Work Summaries for Messaging for In-App and Web. 1. Go to Einstein Work Summaries in Salesforce Setup. 2. ....