Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web allows agents to catch up quickly when they receive Messaging Sessions from another Agent or BOT. To enable Agent ....
Salesforce Einstein Work Summaries setup for Chat saves time by generating content from the Chat content. It saves the agents time in creating Chat Summary when the chat is ended. ....
Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge ....
Salesforce Einstein GPT for Service: Service Replies feature helps agents to use recommended AI-generated replies. 1. Enable "Einstein GPT for Service: Service Replies". 2. Assign "Einstein GPT Service Replies" Permission ....