Tag: Salesforce Einstein GPT

Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge ....

Salesforce Einstein GPT for Service: Service Replies feature helps agents to use recommended AI-generated replies. 1. Enable "Einstein GPT for Service: Service Replies". 2. Assign "Einstein GPT Service Replies" Permission ....