To send SMS notification in Salesforce Flow for Enhanced Channel, please use "Send Conversation Messages" element. 1. Create a Messaging Component of type Notification. In the Standard Channel, we used ....
Set Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session ....
When the Articles are attached to Salesforce Chat Transcripts, it will be stored in LinkedArticle Object/Entity. When the Articles are attached to Salesforce Cases, it will be stored in CaseArticle ....
To embed/include/insert User details in Slack Message from Salesforce, we have to use {!User.FieldAPIName}. Example: {!$Record.CaseNumber} is Closed by {!$User.FirstName} {!$User.LastName}. User Id is {!$User.Id}. Output: https://youtu.be/d2pC1mZ_Fsg
role="outputOnly" should set in the property tag for the targetConfig targets="lightning__FlowScreen" tag to pass data from Salesforce Lightning Web Component to Flow. Sample Lightning Web Component: HTML: <template> <lightning-card> <lightning-datatable ....
Salesforce Lightning Web Component lightning/navigation can be used to open a record from Flow. HTML: <template> </template> JavaScript: import { LightningElement, api } from 'lwc'; import { NavigationMixin } from ....
Capacity Type should be set to Interruptible to route cases with Interruptible Capacity using Salesforce Flow. Routing Configuration: Case Record-Triggered Flow: Case Route Work: Output: https://youtu.be/0FnhLM1fnx8
Salesforce Einstein BOT No Agent Dialog for Messaging for In-App and Web feature will be invoked when the Outbound Omni-Channel flow couldn't transfer the Session from BOT since no agents ....
Set the User Id on the "Slack Conversation ID" to send direct Slack Notifications from the Salesforce Flow. Sample Use Case: Send a direct Slack Notification to the Case owner ....
1. An org can have only up to 50,000 pending scheduled and paused flow interviews at a time in Salesforce. SOQL to Check: SELECT count() FROM FlowInterview WHERE InterviewStatus = ....