Using Hidden Pre-Chat Hidden fields, we can pass data to the Omni-Channel Flow. Next, in the Omni-Channel Flow, we can update the Messaging Session record with the Pre-Chat Hidden Fields. ....
To pass URL parameters to Salesforce Screen Flow in Experience Cloud Site, we have to configure the query parameter in the Experience Cloud Site Builder Flow component configuration. Please check ....
Using Salesforce Flow, we can send Custom Notifications. Please check the following for steps for your reference. 1. Create a Custom Notification. In this example, I have created one for ....
We can make use of Add Screen Pop Flow element in the Salesforce Omni-Channel Flow to open the Account record as subtab to the Case record when routed using the ....
Salesforce Flow Transform Element with Apex-Defined stores the mapped data from the source data in Apex-Defined format. In the Apex Class, use @AuraEnabled annotation for the variables declaration so that ....
To send SMS notification in Salesforce Flow for Enhanced Channel, please use "Send Conversation Messages" element. 1. Create a Messaging Component of type Notification. In the Standard Channel, we used ....
Set Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session ....
When the Articles are attached to Salesforce Chat Transcripts, it will be stored in LinkedArticle Object/Entity. When the Articles are attached to Salesforce Cases, it will be stored in CaseArticle ....
To embed/include/insert User details in Slack Message from Salesforce, we have to use {!User.FieldAPIName}. Example: {!$Record.CaseNumber} is Closed by {!$User.FirstName} {!$User.LastName}. User Id is {!$User.Id}. Output: https://youtu.be/d2pC1mZ_Fsg
role="outputOnly" should set in the property tag for the targetConfig targets="lightning__FlowScreen" tag to pass data from Salesforce Lightning Web Component to Flow. Sample Lightning Web Component: HTML: <template> <lightning-card> <lightning-datatable ....