1. Create an Omni-Channel Flow. 2. Use InvokeTelephonyIntegrationApiFunction lambda from the Contact Flow. The lambda function after executing Omni-Channel Flow will return Agent ARN if the Omni-Channel Flow Routed to an ....
Flow related Profile permissions are required for the "Automated Case User" to run or execute the Omni-Flow for Email-to-Case. So, please assign the "Run Flows" or "Manage Flows" permission to ....
Record-Triggered Flow on AgentWork entity can be used to update Case when the Owner is updated via Salesforce Omni-Channel. Sample Flow: Start Element Configuration: Assignment Element configuration: Update Records Element ....
We can route Salesforce Messaging for In-App and Web Sessions to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. ....
We won't be able to choose or select Queues in the Salesforce Omni-Channel Flow 1. If the Queue is not configured to a Routing Configuration. 2. If the Queue's Routing Configuration ....
External Services can be invoked from Flows. 1. Go to https://app.swaggerhub.com/home and Sign Up for Trial. 2. Create an API using "Create New API" option in Swagger. 3. Enter the ....
In order to display Salesforce Visualforce rendered as PDF in a Flow, use iFrame tag in the Lightning Web Component and add the LWC in Flow Screen Element. Sample Visualforce ....
To use Drop Additional Skills Time-Out (seconds) in Salesforce Omni-Flow, make use of "Add Skill Requirements" core action in the Omni-Flow. Routing Configuration with Drop Additional Skills Time-Out (seconds): Omni-Flow: ....
Salelsforce Flow "Number of iterations exceeded" or "Limit Exceeded You or your organization has exceeded the maximum limit for this feature." Exception is thrown when the number of Flow elements ....
By default, we can create case from Offline Support Form. So, in order to create Contact record, we can capture the Contact details by creating additional fields in Case object ....