Salesforce Knowledge Translation
Prerequisites: Go to Salesforce Setup. Open Knowledge Settings. Add multiple languages as per your business need. Submit for Translation: Submit for Translation standard Action can be use used to submit ....
Tag: Salesforce Knowledge
Auto Publish Salesforce Knowledge Articles
We can leverage Salesforce's 'Publish Knowledge Articles' Flow Action (publishKnowledgeArticles-publishKnowledgeArticles) to automate the publishing of Knowledge Articles. Sample Flow: Record-Triggered Flow Start Configuration: Create a Variable in the Salesforce Flow ....
Salesforce Agentforce action Answer Questions With Knowledge
Salesforce Agentforce action "Answer Questions With Knowledge" helps the AI Agent to answer and help customers for their inquiries. Prerequisites: Data Cloud enabled in the Org Agentforce Licenses Steps: Create ....
Share Knowledge Articles content in Active Salesforce Messaging Session
Service Agents or Representatives can quickly insert Salesforce Knowledge Articles content when on Active Messaging Session using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and ....
Promote Articles in Salesforce Search Results
Using "Promoted Search Terms", we can easily associate keywords for our Salesforce Knowledge Articles to optimize search results in Salesforce Knowledge. To allow Salesforce Reps or Agents or Users to ....
Salesforce Knowledge Article Smart Link
Salesforce Knowledge Article Smart Link makes sure the Window is not refreshed when the Knowledge Article is opened from the another Knowledge Article. If the Agents are in Console application, ....
Display Image in Salesforce Public Knowledge Article
Salesforce Asset files are the alternative to Static Resources. So, the Salesforce Asset files can be used to display Public Image in Salesforce Knowledge Articles. 1. Go to Files Tab. ....
Share Knowledge Articles content in Active Salesforce Chat
Agents can quickly insert Salesforce Knowledge Articles content when on Active Chat using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and select the Knowledge object. ....
Display Knowledge Article Rich Text Content in Salesforce Lightning Web Component
Using lightning/uiRecordApi, we can fetch the Salesforce Knowledge Article and display it in a Lightning Web Component. For rich text content, lightning-formatted-rich-text tag in the Lightning Web Component can be ....
Knowledge Articles Global Search is not returning for specific Language(s) in Salesforce
If Knowledge Articles are not returned for Global Search for specific Language(s), make sure the Language is Active under Knowledge Settings. If the Language is Inactive, then Global Search won't ....