We can leverage Salesforce's 'Publish Knowledge Articles' Flow Action (publishKnowledgeArticles-publishKnowledgeArticles) to automate the publishing of Knowledge Articles. Sample Flow: Record-Triggered Flow Start Configuration: Create a Variable in the Salesforce Flow ....
Salesforce Agentforce action "Answer Questions With Knowledge" helps the AI Agent to answer and help customers for their inquiries. Create an Einstein Data Library. In the Agentforce Agent, use the ....
Service Agents or Representatives can quickly insert Salesforce Knowledge Articles content when on Active Messaging Session using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and ....
Using "Promoted Search Terms", we can easily associate keywords for our Salesforce Knowledge Articles to optimize search results in Salesforce Knowledge. To allow Salesforce Reps or Agents or Users to ....
Salesforce Knowledge Article Smart Link makes sure the Window is not refreshed when the Knowledge Article is opened from the another Knowledge Article. If the Agents are in Console application, ....
Salesforce Asset files are the alternative to Static Resources. So, the Salesforce Asset files can be used to display Public Image in Salesforce Knowledge Articles. 1. Go to Files Tab. ....
Agents can quickly insert Salesforce Knowledge Articles content when on Active Chat using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and select the Knowledge object. ....
Using lightning/uiRecordApi, we can fetch the Salesforce Knowledge Article and display it in a Lightning Web Component. For rich text content, lightning-formatted-rich-text tag in the Lightning Web Component can be ....
If Knowledge Articles are not returned for Global Search for specific Language(s), make sure the Language is Active under Knowledge Settings. If the Language is Inactive, then Global Search won't ....
Steps: 1. Enable Lightning Knowledge in Salesforce Setup. 2. Setup Data Categories. 3. Enable Topics for Knowledge object. 4. Create Knowledge articles. Assign Data Categories to the articles. Publish the ....