Salesforce Knowledge Article Smart Link
Salesforce Knowledge Article Smart Link makes sure the Window is not refreshed when the Knowledge Article is opened from the another Knowledge Article. If the Agents are in Console application, ....
Tag: Salesforce Knowledge
Display Knowledge Article Rich Text Content in Salesforce Lightning Web Component
Using lightning/uiRecordApi, we can fetch the Salesforce Knowledge Article and display it in a Lightning Web Component. For rich text content, lightning-formatted-rich-text tag in the Lightning Web Component can be ....
Knowledge(KAV) Status Change Actions not firing Triggers in Salesforce
Any Actions that change the publication status of a Knowledge(KAV) record, like Publish and Archive, do not fire Apex triggers in Salesforce. But, sometimes publishing an article from the UI ....
Report on Total Views on Knowledge Article in Salesforce by Internal Users
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
Report on Total Views on Knowledge Article in Salesforce by External Users
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
How to report on Total Views on Knowledge Article in Salesforce?
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
How to Embed/Display/Show Youtube Video in Salesforce Knowledge?
Use the following steps to Embed Videos into a Knowledge Article. 1. Create a Rich Text Area field.2. When creating the Article record, in the Rich Text Area field, use Source ....
Knowledge Tab missing in Salesforce Lightning
If Knowledge Tab missing in Salesforce Lightning Experience, then please enable "Enable Lightning Knowledge" in Knowledge Settings. 1. Go to Knowledge Settings in Setup. 2. Make sure "Enable Lightning Knowledge" ....
Knowledge Field History Tracking in Salesforce
1. Enable "Track Field History".2. Use Set History Tracking.
How to add Knowledge widget in Salesforce Lightning Console?
1. In the Lightning Record Page, use the Knowledge component.2. When you open a Case record, it will display the relevant Articles.3. Attach Article can be use to attach the ....