Service Agents or Representatives can quickly insert Salesforce Knowledge Articles content when on Active Messaging Session using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and ....
Salesforce Knowledge Article Smart Link makes sure the Window is not refreshed when the Knowledge Article is opened from the another Knowledge Article. If the Agents are in Console application, ....
Using lightning/uiRecordApi, we can fetch the Salesforce Knowledge Article and display it in a Lightning Web Component. For rich text content, lightning-formatted-rich-text tag in the Lightning Web Component can be ....
Any Actions that change the publication status of a Knowledge(KAV) record, like Publish and Archive, do not fire Apex triggers in Salesforce. But, sometimes publishing an article from the UI ....
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
Use the following steps to Embed Videos into a Knowledge Article. 1. Create a Rich Text Area field.2. When creating the Article record, in the Rich Text Area field, use Source ....
If Knowledge Tab missing in Salesforce Lightning Experience, then please enable "Enable Lightning Knowledge" in Knowledge Settings. 1. Go to Knowledge Settings in Setup. 2. Make sure "Enable Lightning Knowledge" ....
1. Enable "Track Field History".2. Use Set History Tracking.