Any Actions that change the publication status of a Knowledge(KAV) record, like Publish and Archive, do not fire Apex triggers in Salesforce. But, sometimes publishing an article from the UI ....
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
1. Create a Custom Report Type.2. Use Knowledge Articles as Primary object and Article View Statistics as the related object. 3. Use the Custom Report Type and create the report. Set ....
Use the following steps to Embed Videos into a Knowledge Article. 1. Create a Rich Text Area field.2. When creating the Article record, in the Rich Text Area field, use Source ....
If Knowledge Tab missing in Salesforce Lightning Experience, then please enable "Enable Lightning Knowledge" in Knowledge Settings. 1. Go to Knowledge Settings in Setup. 2. Make sure "Enable Lightning Knowledge" ....
1. Enable "Track Field History".2. Use Set History Tracking.
1. In the Lightning Record Page, use the Knowledge component. 2. When you open a Case record, it will display the relevant Articles. 3. Attach Article can be use to ....
To Monitor Automated Knowledge Article Process Actions, check the below steps 1. Switch to Classic.2. Go to Setup.3. In Quick Find, search Automated4. Select Automated Process Actions under Monitor.5. Select ....
Switch to Classic if it is not available in Lightning Experience. Help Article - https://help.salesforce.com/articleView?id=000315103&type=1&mode=1 1. Open Topics for Objects from Setup. 2. Enable Topics for Knowledge object.