1. Check the profile permissions for the user. 2. Issue may be due to the Picklist field value or if the record is locked due to Approval Process.https://help.salesforce.com/articleView?id=000314555&type=1&mode=1 3. Check ....
Looks similar to regular objects. Record Types are used for showing different buttons and fields. Agent Search tab helps to search articles. Filters are available in the left pane. Article ....
Classic KnowledgeArticle Types are used for showing differnt buttons and fields.Files are attached in custom file fields. Lightning KnowledgeLooks similar to regular objects.Record Types are used for showing differnt buttons ....
1. Switch to Classic. 2. Enable Lightning Knowledge.
If you face "You do not have permission to publish articles of the associated article type" in Salesforce", check the below steps. 1. Make sure the article is not locked(pending ....
By default, users with the Manage Articles permission can perform all the actions like edit, delete and publish. To restrict access, first create public groups containing article managers and then ....
1. Go to User Interface. 2. Disable "Enable Enhanced Profile User Interface". 3. Manage Salesforce Knowledge permission will be under Administrative Permissions. Note: This is not available under System Permission in ....
1. Enable Track Field History for Knowledge Article Type. 2. Click "Set History Tracking". 3. Select the fields to track and click "Save" button. 4. Create a custom report type with Primary ....
Always add language='en_US' AND publishstatus ='online' in the Query. Sample Query: String strSOQL = 'SELECT Id, ArticleNumber, Title, LastModifiedDate, CreatedBy.Name FROM Knowledge__kav WHERE language='en_US' AND publishstatus = 'online''; Check the below ....
Knowledge Synonyms in Salesforce allows users to search Knowledge Articles using the synonyms configured. Synonyms are words or phrases that are treated as equivalent in searches. For example, if the ....