How to report on article type changes in Salesforce?
1. Enable Track Field History for Knowledge Article Type. 2. Click "Set History Tracking". 3. Select the fields to track and click "Save" button. 4. Create a custom report type with Primary ....
Tag: Salesforce Knowledge
Implementation Restriction while querying Article Types
Always add language='en_US' AND publishstatus ='online' in the Query. Sample Query: String strSOQL = 'SELECT Id, ArticleNumber, Title, LastModifiedDate, CreatedBy.Name FROM Knowledge__kav WHERE language='en_US' AND publishstatus = 'online''; Check the below ....
Salesforce Knowledge Synonyms
Knowledge Synonyms in Salesforce allows users to search Knowledge Articles using the synonyms configured. Synonyms are words or phrases that are treated as equivalent in searches. For example, if the ....
Data Categories in Salesforce Knowledge
Salesforce Knowledge uses data categories to classify articles and make them easier to find. For example, to classify articles by sales regions and products, create two category groups: Sales Regions ....
How to enable knowledge side bar in Salesforce console?
1. Go to Setup --> Customize --> Cases --> Page Layouts. 2. Click Edit next to a page layout. 3. Click Layout Properties. 4. Check Knowledge Sidebar, and click OK. ....
Salesforce Knowledge
Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need. After you set up ....