Tag: Salesforce Knowledge

Knowledge Synonyms in Salesforce allows users to search Knowledge Articles using the synonyms configured. Synonyms are words or phrases that are treated as equivalent in searches. For example, if the ....

Salesforce Knowledge uses data categories to classify articles and make them easier to find. For example, to classify articles by sales regions and products, create two category groups: Sales Regions ....

Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need. After you set up ....