Using "Promoted Search Terms", we can easily associate keywords for our Salesforce Knowledge Articles to optimize search results in Salesforce Knowledge. To allow Salesforce Reps or Agents or Users to ....
Salesforce Asset files are the alternative to Static Resources. So, the Salesforce Asset files can be used to display Public Image in Salesforce Knowledge Articles. 1. Go to Files Tab. ....
Agents can quickly insert Salesforce Knowledge Articles content when on Active Chat using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and select the Knowledge object. ....
Using lightning/uiRecordApi, we can fetch the Salesforce Knowledge Article and display it in a Lightning Web Component. For rich text content, lightning-formatted-rich-text tag in the Lightning Web Component can be ....
If Knowledge Articles are not returned for Global Search for specific Language(s), make sure the Language is Active under Knowledge Settings. If the Language is Inactive, then Global Search won't ....
Steps: 1. Enable Lightning Knowledge in Salesforce Setup. 2. Setup Data Categories. 3. Enable Topics for Knowledge object. 4. Create Knowledge articles. Assign Data Categories to the articles. Publish the ....
If Knowledge Tab missing in Salesforce Lightning Experience, then please enable "Enable Lightning Knowledge" in Knowledge Settings. 1. Go to Knowledge Settings in Setup. 2. Make sure "Enable Lightning Knowledge" ....
1. Enable "Track Field History".2. Use Set History Tracking.
1. In the Lightning Record Page, use the Knowledge component.2. When you open a Case record, it will display the relevant Articles.3. Attach Article can be use to attach the ....
To Monitor Automated Knowledge Article Process Actions, check the below steps1. Switch to Classic.2. Go to Setup.3. In Quick Find, search Automated4. Select Automated Process Actions under Monitor.5. Select the ....