Agents are not available Salesforce Messaging for Web
Message: Agents are not available. Try again later. Resolution: "Agents are not available. Try again later." message is shown on the Messaging for Web if the Omni-Channel flow didn't use ....
Tag: Salesforce Messaging for In-App and Web
Salesforce Agentforce to Agent transfer Business Hours Check
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....
Prevent multiple inputs Salesforce Agentforce and Messaging for Web
To prevent multiple inputs to the Salesforce Agentforce when using Messaging for Web feature, we can make use of enableUserInputForConversationWithBot. When embeddedservice_bootstrap.settings.enableUserInputForConversationWithBot is set to false, end users won't be ....
Pass Messaging Session Id in Salesforce Messaging Component
In this Blog Post, we are going to see how to pass Messaging Session record Id in the Salesforce Messaging Component. I have used End Conversation Auto-Response notification for demo ....
Salesforce Omni-Channel Flow reasonForNotRouting
reasonForNotRouting will be returned only if the Omni-Channel Flow didn't invoke Route Work action. Message set to the reasonForNotRouting variable in the Omni-Channel flow will be shown on the Messaging ....
Blur file preview Salesforce Messaging
To hide sensitive files to the agents, Blur file preview feature can be used. Open and edit the Lightning record page. In the standard Enhanced Conversation component configuration, enable "Blur ....
Salesforce Custom Conversation Summary with LLM Model Selection
Salesforce Models API can be used for LLM Model selection for conversation summary. https://www.infallibletechie.com/2025/03/salesforce-models-api.html In this Blog Post, I have used Custom Metadata Type to store the Model Name and ....
Redirect based on specific Salesforce Messaging for Web Message
onEmbeddedMessageSent event can be listened to check whether a specific message was sent. The event payload contains more useful information like the exact message, who sent the message(agent, user, etc), ....
Salesforce Messaging for Web API Retrieve Conversation Transcript
The Salesforce Messaging for Web REST API offers an endpoint that allows us to export or download the conversation transcript. To do so, you need to provide the Conversation ID ....
Invoke Salesforce Messaging for Web REST API using Python
Salesforce Messaging for Web REST API helps us to connect to the Messaging Services via REST API. Check the following link for getting started with the Salesforce Messaging for Web ....