Salesforce Einstein BOT No Agent Dialog for Messaging for In-App and Web feature will be invoked when the Outbound Omni-Channel flow couldn't transfer the Session from BOT since no agents ....
In the "Automated Responses" section of the Messaging Channel, use an Auto-Response Messaging Component with Web Page format for "End Conversation" to send a Survey link to the visitors when ....
embeddedservice_bootstrap.settings.language can be used for translating Salesforce Messaging for In-App and Web. embeddedservice_bootstrap.settings.language allows us to set different languages for the Salesforce Messaging for In-App and Web. Sample code to ....
To Auto-Populate Pre-Chat in Salesforce Messaging for In-App and Web, we can make use of Lightning Web Component. Pre-Chat Form in the Embedded Service Deployment for Messaging for In-App and ....
1. In the Messaging Channel's Custom Parameters section, create a Custom Parameter of type String. 2. In the Embedded Service Deployment, edit the Pre-Chat form. Use Field Type "Dropdown" to ....
Salesforce Question with Options Messaging Component allow us to display options for user selection. The users can select the Options that are available for selection. In this Blog Post, I have ....
Salesforce Time Selector Messaging Component can be used for Date Time Selection. Sample Time Selector Component: For example, we can use the Salesforce Time Selector Messaging Component in Enhanced Einstein ....
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to ....
Using Salesforce Einstein Reply Recommendations, we can save our Service Agents time by recommending texts to them when they chat with the customers. Service Agents can reduce their typing time by ....
To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....