Connect API can be used to get Conversation Entries for a Messaging Session record in Salesforce Messaging for In-App and Web. 1. Use the following SOQL to fetch the Conversation Identifier ....
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....
Automated Responses are configured in the Messaging Channel to send automated responses. Conversation Acknowledgement: Message is sent when the Chat is initialised. Start Conversation: Message is sent when the Chat ....
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable "Automatically mark conversations inactive after a period of customer inactivity". 1. Creating a Messaging Component to ....
In order to route the Messaging Session to Einstein BOT, we must use the Omni-Channel Flows.Reference Article:https://help.salesforce.com/s/articleView?id=sf.messaging_considerations_bots.htm&type=5 1. Create Omni-Channel Flow. Use Route Work action to route the Messaging Session ....
We can route Salesforce Messaging for In-App and Web Sessions to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. ....
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....
If you face the Unable to load Embedded Messaging configuration Salesforce Exception. Check the following. 1. Make sure your Website domain where the Messaging Code is hosted is allow listed ....
Messaging for In-App and Web can be tested using GitHub. We have to create a new Repository and an index.md file in GitHub to test it. 1. Setup Messaging for ....