To Auto-Populate Pre-Chat in Salesforce Messaging for In-App and Web, we can make use of Lightning Web Component. Pre-Chat Form in the Embedded Service Deployment for Messaging for In-App and ....
1. In the Messaging Channel's Custom Parameters section, create a Custom Parameter of type String. 2. In the Embedded Service Deployment, edit the Pre-Chat form. Use Field Type "Dropdown" to ....
Salesforce Question with Options Messaging Component allow us to display options for user selection. The users can select the Options that are available for selection. In this Blog Post, I have ....
Salesforce Time Selector Messaging Component can be used for Date Time Selection. Sample Time Selector Component: For example, we can use the Salesforce Time Selector Messaging Component in Enhanced Einstein ....
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to ....
Using Salesforce Einstein Reply Recommendations, we can save our Service Agents time by recommending texts to them when they chat with the customers. Service Agents can reduce their typing time by ....
To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....
Connect API can be used to get Conversation Entries for a Messaging Session record in Salesforce Messaging for In-App and Web. 1. Use the following SOQL to fetch the Conversation Identifier ....
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....
Automated Responses are configured in the Messaging Channel to send automated responses. Conversation Acknowledgement: Message is sent when the Chat is initialised. Start Conversation: Message is sent when the Chat ....