If the Conversation screen is not showing to agent or if it is blank, we have to use the Enhanced Conversation Component in the Messaging Session Lightning Record Page. We ....
1. Go to Messaging Settings in Salesforce Setup. 2. Click New Channel. 3. Click Start. 4. Select "Messaging for In-App and Web". 5. Enter the Channel Name and click Save. ....
Salesforce Messaging for In-App and Web is advance of Live Agent Chat, Embedded Service Deployment Chat, Embedded Service SDK for IOS and Android and so on. It is the next ....
Use EmbeddedServiceConfig to fetch all Embedded Service Deployments using Apache ANT tool from Salesforce. Sample Package.xml: <?xml version="1.0" encoding="UTF-8"?> <Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>*</members> <name>EmbeddedServiceConfig</name> </types> ....