Send Hyperlink from BOT in Salesforce Messaging for In-App and Web
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
Tag: Salesforce Messaging for In-App and Web
How to end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web?
To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable "Automatically mark conversations inactive after a period of customer inactivity". 1. Creating a Messaging Component to ....
Route Messaging Sessions to BOT in Salesforce Messaging for In-App and Web
In order to route the Messaging Session to Einstein BOT, we must use the Omni-Channel Flows.Reference Article:https://help.salesforce.com/s/articleView?id=sf.messaging_considerations_bots.htm&type=5 1. Create Omni-Channel Flow. Use Route Work action to route the Messaging Session ....
Route Salesforce Chats to BOT when agents are Offline
We can route Salesforce Messaging for In-App and Web Sessions to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. ....
Pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....
Unable to load Embedded Messaging configuration Salesforce Exception
If you face the Unable to load Embedded Messaging configuration Salesforce Exception. Check the following. 1. Make sure your Website domain where the Messaging Code is hosted is allow listed ....
Salesforce Messaging for In-App and Web testing from GitHub
Messaging for In-App and Web can be tested using GitHub. We have to create a new Repository and an index.md file in GitHub to test it. 1. Setup Messaging for ....
How to setup Messaging for In-App Web in Salesforce Experience Cloud Site?
To setup Messaging for In-App Web in Salesforce Experience Cloud Site, follow the below steps: 1. Setup Messaging for In-App Web. If you haven't done this step, check the following ....
Pre-Chat in Salesforce Messaging for In-App and Web
Pre-chat will work only for the Messaging Channels where the Routing Type is set as Omni Flow. Reference Article: https://help.salesforce.com/s/articleView?id=sf.miaw_limitations.htm&type=5 To setup Pre-Chat in Salesforce Messaging for In-App and Web, ....
Conversation Blank in Messaging for In-App and Web Setup for Web Chat in Salesforce
If the Conversation screen is not showing to agent or if it is blank, we have to use the Enhanced Conversation Component in the Messaging Session Lightning Record Page. We ....