OmniSupervisorConfigProfile is the object/entity where Salesforce Omni-Channel Supervisor Configurations Profiles assignments are stored. So, we have to query the OmniSupervisorConfigProfile object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations Profiles assignment. Sample SOQL: SELECT ....
OmniSupervisorConfigUser is the object/entity where Salesforce Omni-Channel Supervisor Configurations Users assignments are stored. So, we have to query the OmniSupervisorConfigUser object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations Users assignment. ....
Exception: We’re having trouble with call monitoring right now. Try again or contact your Salesforce admin Resolution: This exception is thrown when the Omni-Channel Supervisors tries to listen in to ....
OmniSupervisorConfig is the object/entity where Salesforce Omni-Channel Supervisor Configurations are stored. So, we have to query the OmniSupervisorConfig object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations. SOQL: SELECT Id, DeveloperName FROM OmniSupervisorConfig ....
lightning:omniChannelWorkFlagUpdated event can be used to notify the agents when they raise or lower the Flag for the Supervisor assistance. 1. Create the following Lightning Aura Component. Sample Code: Lightning ....
"View Amazon Real-Time Metrics" action in the Supervisor Configuration should be assigned to view the button from the Salesforce Omni Supervisor tab. 1. Go to Salesforce Setup. 2. Select Supervisor ....
In Salesforce, by default, the Omni-Channel Supervisors can view all the Online agents. The Supervisors can view Offline agents if they have access to the Agents respective Service Resource records. ....
Raise Flag in Salesforce Omni-Channel feature will help an agent to send a request for help (raise a flag) to a supervisor. 1. In an active Voice Call, agent can ....
1. Check the Service Resource OWD. If it is private, make sure the affected users have access to the records. 2. Next, check whether Active check box is enabled on ....
Using Omni Supervisor, Agents Supervisors can view agents assigned Queues and Skills. Also, they can update the Skills and Queues assignments directly from the Omni-Supervisor panel using Change Queues and ....