Salesforce Omni-Channel Supervisor Configuration
1. Create a Public Group. 2. Assign Users to the Public Group. 3. Go to Supervisor Configurations under Setup. 4. Click New. 5. Enter the Details. 6. Select the Supervisor Profiles. ....
Tag: Salesforce Omni-Channel Supervisor
Agents by Queue and All Agents are not matching in Salesforce Omni Supervisor
1. Agents by Queue TabThe Agents by Queue tab provides information about how well your queues are covered. Every queue that has at least one agent that's Online or Away ....
Salesforce Chat button showing offline when agents are online
1. Check the below article.https://help.salesforce.com/articleView?id=000316800&language=en_US&type=1&mode=12. Make sure the user is Service Cloud user.3. Make sure the user is Chat User.4. Also, use the Supervisor tab(very handy) to check the Agent's ....