In this Blog Post, Conversation Entries retrieval is for enhanced messaging channels and not for the standard messaging channels. https://www.infallibletechie.com/2024/03/how-to-get-conversation-entries-for-salesforce-enhanced-channels.html To display Salesforce Conversation Entries in Tabular Format, we can ....
Salesforce Models API can be used for LLM Model selection for conversation summary. https://www.infallibletechie.com/2025/03/salesforce-models-api.html In this Blog Post, I have used Custom Metadata Type to store the Model Name and ....
"Notify contact on case close" should be enabled so that the email notification will be sent when the Case is closed. Steps: 1. Create an Email Template. Sample Email Template: ....
onEmbeddedMessageSent event can be listened to check whether a specific message was sent. The event payload contains more useful information like the exact message, who sent the message(agent, user, etc), ....
In order to route the WhatsApp Messages to the Salesforce Agentforce Agent, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow element and ....
In order to route the SMS Messages to the Salesforce Agentforce Agent, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow element and ....
Complete all the steps shared in https://slack.com/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack. 1. Create the Agentforce Service Agent in Salesforce. 2. Install the Slack platform connector to Salesforce Package. 3. Connect the Salesforce Org to ....
Exception: Something went wrong. Refresh and try again. Resolution: Please make sure the Einstein Agent User have "Agentforce Service Agent User" Permission Set assigned. Go to Salesforce Setup. Search for ....
In order to route the Salesforce Enhanced WhatsApp channel messages to the Einstein BOT, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow ....
Salesforce Case Comment Notification Email Template is not available for customization. If you are using Email-To-Case feature and in the Email-to-Case setup "Notify Case Owners on New Emails" is enabled, it ....