We can do Salesforce Messaging For In-App and Web Message Translation in real-time. lightning:conversationNewMessage can be used to fetch the visitor messages. Using Translation API, we can translate the message ....
Using Salesforce Messaging for In-App and Web REST API, we can invoke Salesforce Agentforce using REST API. 1. Setup Salesforce Messaging for In-App and Web REST API. https://www.infallibletechie.com/2024/11/salesforce-messaging-for-in-app-and-web-rest-api.html 2. In ....
Configurations in Salesforce for Messaging for In-App and Web REST API: 1. Create a Messaging Channel of type "Messaging for In-App and Web". 2. Activate the Messaging Channel. 3. Create ....
Using Hidden Pre-Chat Hidden fields, we can pass data to the Omni-Channel Flow. Next, in the Omni-Channel Flow, we can update the Messaging Session record with the Pre-Chat Hidden Fields. ....
We can handle Opportunity and Opportunity Product creations using the Salesforce Agentforce. In this Blog Post, I have used Apex Agent Action to handle the record creations. To setup Messaging ....
embedded_svc.settings.extraPrechatFormDetails can be used to pass data from Chat to Einstein BOT in Salesforce. Note: This Blog Post is applicable only for Chat feature and not for Messaging feature. 1. ....
Install the Agentforce for Developers VS Code Extension to use Salesforce Agentforce for Developers. https://marketplace.visualstudio.com/items?itemName=salesforce.salesforcedx-einstein-gpt It is easy to setup and use in the Visual Studio code. Please check the ....
In the Omni-Channel Flow, we have to route the Messaging Session to Agentforce Service Agent to invoke Agentforce for the Salesforce Messaging for In-App and Web. 1. Setup Salesforce Messaging ....
lightning:omniChannelLogout can be listened in the Salesforce Lighting Aura Component to listen to the Salesforce Omni-Channel logouts. Sample Lightning Aura Component: Component: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:omniToolkitAPI aura:id="omniToolkit" /> <aura:handler ....
We can make use of lightning:omniChannelStatusChanged event to listen Salesforce Omni-Channel Presence Status changes by the agents. lightning:omniChannelStatusChanged event will be fired when the agents sets or changes their Status ....