Allow external users to self-register in Communities
To allow external users to self-register in Communities, kindly modify the "CommunitiesSelfRegController" controller
Tag: Salesforce Service Cloud Consultant Exam
Communities in Salesforce
1. Go to Setup --> Build --> Customize --> Communities --> Settings. 2. Check "Enable Communities", select a domain, check availability and click "Save" button. 3. Click "New Community". 4. ....
Service cloud Workbook in Salesforce
Link for Service cloud Workbook in Salesforce http://www.salesforce.com/us/developer/docs/workbook_service_cloud/workbook_service_cloud.pdf Cheers!!!
Escalation Rule in Salesforce
1. Go to Build --> Customize --> Cases --> Escalation Rules. 2. Click "New" button. 3. Enter the Rule Name. 4. Check the "Set this as the active case escalation ....
Difference between Email-to-Case and On-Demand Email-to-Case
On-Demand Email-to-Case: On-Demand Email-to-Case uses Apex email services to convert email to cases. Steps for implementing On-Demand Email-to-Case: 1. Define email addresses on your email system for case submissions.2. Create ....
Entitlement Management in Salesforce
Entitlement management helps your support reps determine if your customers are eligible for support.Milestones(Done in setup) Milestones represent required, time-dependent steps in the support process.Entitlement Process(Done in setup) Entitlement Process ....
Public Solutions in Salesforce
Using the Solutions tab, your customer support team can create solutions that people outside of your organization may find helpful. Using HTML code supplied by Salesforce, and with the help ....
Unable to create Service Cloud Console Application in Salesforce
Check whether you have checked "Service Cloud User" check box.
Assignment Rules
Create assignment rules to automate your organization’s lead generation and support processes. Lead Assignment Rules—Specify how leads are assigned to users or queues as they are created manually, captured from ....
On-Demand Email to Case in Salesforce
With salesforce.com, you can efficiently resolve and correspond with customer inquiries via email. Track and view all email threads regarding a customer service issue, and let your customers send inquiries ....