If Create Contact Center is disabled in Salesforce Service Cloud Voice Setup, then check the following. 1. Make sure "Contact Center Admin" Permission Set is assigned to you. 2. Make ....
"Enable Flow logs" should be enabled to troubleshoot and debug end-to-end Amazon Connect Flows. 1. Go to Amazon Connect in AWS Console. 2. Select the Amazon Connect instance. 3. Select ....
Exception: Response signature invalid (Service: AWSSecurityTokenV20111201; Status Code: 400; Error Code: InvalidIdentityToken; Request ID; Proxy: null). Please try again. Resolution: This issue occurs when the Idp Certificate used in the ....
1. Create an Omni-Channel Flow. 2. Use InvokeTelephonyIntegrationApiFunction lambda from the Contact Flow. The lambda function after executing Omni-Channel Flow will return Agent ARN if the Omni-Channel Flow Routed to an ....
Exception: "category": "NO_CATEGORY", "context": [], "eventType": "SCV_RESPONSE_ERROR", "level": "error" "code": "ERR_BAD_REQUEST" "message": "Request failed with status code 400", "name": "AxiosError", "status": 400 Request failed with status code 400 Salesforce Service ....
Unsupported method: undefined Salesforce Service Cloud Voice Exception is thrown from InvokeTelephonyintegrationApiFunction lambda if the methodName parameter is not passed. Exception: "errorType": "Error", "errorMessage": "Unsupported method: undefined" To fix the ....
Custom Audio file can be stored in Static Resource and configured in Phone Service Channel or Presence Configuration to change Omni-Channel audio for Salesforce Service Cloud Voice. Create a Salesforce Static ....
"Real-time and post-call analytics" should be enabled on the "Set recording and analytics behavior" Contact Flow element for real-time transcription in Salesforce Service Cloud Voice with Amazon Connect. If the ....
To have transcription in Salesforce Service Cloud Voice, the languageCode must be set, "Start media streaming" element should be invoked and finally the "kvsConsumerTrigger" lambda function should be invoked. The ....
To make Outbound Calls from Salesforce using Amazon Connect, following configurations have to be completed. 1. Go to Amazon Connect in AWS Console. You should login using the root user ....