Salesforce Amazon Connect Outbound Call Configuration
To make Outbound Calls from Salesforce using Amazon Connect, following configurations have to be completed. 1. Go to Amazon Connect in AWS Console. You should login using the root user ....
Tag: Salesforce Service Cloud Voice
Focus Voice Call for Salesforce Service Cloud Voice Outbound Calls
Using lightning:workspaceAPI and force:serviceCloudVoiceToolkitApi can be used to focus Voice Call records tab for Salesforce Service Cloud Voice Outbound Calls when made by the agents. Sample Lightning Component: Component: <aura:component ....
Populate Customer entered values from Amazon Connect in Salesforce Voice Call Object
Store customer input from Amazon Connect can be used to get the customer input and Set contact attributes can be used to populate or pass or store the customer entered ....
Query Custom Object using InvokeSalesforceRestApiFunction for Salesforce Service Cloud Voice
In InvokeSalesforceRestApiFunction Lambda, queryRecord method can be used to fetch or query custom object records in Salesforce. If you haven't setup the Connected App and Amazon Variables, please check this ....
How to update Amazon Connect username format for users created in Salesforce Service Cloud Voice?
1. Go to App Manager in Salesforce Setup. 2. Find the Connected App used for Service Cloud Voice and select the Manage option. 3. Update the Custom Attributes for https://aws.amazon.com/SAML/Attributes/RoleSessionName. ....
Salesforce Service Cloud Voice Lightning Web Component Toolkit API
Using Service Cloud Voice LWC Toolkit API Events, we can perform actions using Lightning Web Component. Sample Code: HTML: <template> <lightning-service-cloud-voice-toolkit-api> </lightning-service-cloud-voice-toolkit-api> </template> JavaScript: import { LightningElement } from 'lwc'; ....
InvokeSalesforceRestApiFunction updateRecord from AWS Console
In InvokeSalesforceRestApiFunction Lambda, updateRecord method can be used to update records in Salesforce. If you haven't setup the Connected App and Amazon Variables, please check this https://www.infallibletechie.com/2022/11/how-to-test-salesforce-soql-from-aws-invokesalesforcerestapifunction-lambda-function-in-the-aws-console.html Sample Payload to ....
InvokeSalesforceRestApiFunction Lambda createRecord method
In InvokeSalesforceRestApiFunction Lambda, createRecord method can be used to create records in Salesforce. If you haven't setup the Connected App and Amazon Variables, please check this https://www.infallibletechie.com/2022/11/how-to-test-salesforce-soql-from-aws-invokesalesforcerestapifunction-lambda-function-in-the-aws-console.html Sample Payload to ....
How to test Salesforce SOQL from AWS InvokeSalesforceRestApiFunction Lambda function in the AWS Console?
Pre-requisites: 1. Install OpenSSL to generate certificate. 2. Run the below command from MS Command in Windows or Terminal from Mac OS to generate server.pass.key file. openssl genrsa -des3 -passout ....
How to remove or unlink or change the linked Contact on Voice Call using Salesforce Channel Object Linking?
1. Add Related Record component on the Voice Call Lightning Record Page. 2. Use Participant Entity from Caller as the Lookup Field and Contact as Lookup Field Type. 3. Agents ....