If the Salesforce Service Cloud Voice Agent receives the following exception, then the Agent doesn't have "Contact Center Connected App" permission set. Exception: "Insufficient PrivilegesYou do not have the level ....
To pass Custom Fields values dynamically from Amazon Contact Center flow to Voice Call Object in Salesforce, Set contact attributes element can be used. Prefix sfdc-API Name of the field ....
Set contact attributes can used to pass Custom Fields values from Amazon Contact Center flow to Voice Call Object in Salesforce. 1. Custom Field in Salesforce Voice Call object. 2. ....
Messages will be downloaded as a text file when "Download agent debug information" is used. 1. Click the Settings icon. 2. Click the "Download Agent Debug ....
To automatically link a Voice Call record to a Contact record in Salesforce, we can make use of the Channel-Object Linking feature. 1. Go to Channel-Object Linking in Salesforce Setup. ....
If the call is waiting on an agent, customer queue flow logic is used until an agent is available and the call has been successfully routed to that agent. If ....
Please check the below for Languages Supported for Salesforce Service Cloud Voice.Chat message content Amazon Connect provides full Unicode support. You can chat with customers in any language of your choice. ....
Channel-Object Linking feature can be used to prompt agents to link existing Contacts to the Voice Call in Salesforce Service Cloud Voice. 1. Go to Channel-Object Linking in Setup. 2. ....
In Salesforce Omni Supervisor tab, Supervisors can filter the Channel by Phone to check available users to accept Voice Calls. 1. Open Omni Supervisor tab. 2. Select Phone under Channels ....
1. Port your number. Use the below link for doing this. https://docs.aws.amazon.com/connect/latest/adminguide/port-phone-number.html Note: It takes several weeks to do this sometimes. 2. Once ported, set up phone numbers for your ....