Salesforce Pre-Chat API can be used to find the existing Case records using Custom Field for matching the records. Check the following for reference. Sample Case Custom Field for Matching ....
Screen Flow can be embedded in Lightning Web Component using lightning-flow tag. The Lightning Web Component can be used in Chat Messages (Text) on the Embedded Service Deployment to show ....
Salesforce Chat REST API can be used to initiate a Chat, send message and also end the chat. "Chat API Endpoint" in Salesforce Setup should be used to make the ....
Pilot feature Interrupt Long-Running Work to Handle Time-Sensitive Work can be used to manage separate Capacity for Salesforce Chat and Case Service Channels. Reference Article: https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_capacity_pools.htm&release=242&type=5 Check the following configurations ....
We can route Salesforce Messaging for In-App and Web Sessions to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. ....
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....
If you face the Unable to load Embedded Messaging configuration Salesforce Exception. Check the following. 1. Make sure your Website domain where the Messaging Code is hosted is allow listed ....
Follow the below steps for Salesforce Chat Browser Notification. 1. Allow Notifications for your Browser in your OS Settings. If you are using Windows, then go to Notifications and select ....
Salesforce SwitchServer response is returned when the Chat Live Agent instance URL is not correct for the Organization Id in the REST API Request. Example: Make a GET request to ....
By default, we can create case from Offline Support Form. So, in order to create Contact record, we can capture the Contact details by creating additional fields in Case object ....