Suppress Salesforce Chat Auto Greeting
Enable "Disable Auto Greeting on Transfer/Conference" in the Salesforce Chat Agent Configuration to suppress Auto Greeting when the Chat is Transferred or during Conference. 1. Go to Salesforce Setup. 2. ....
Tag: Salesforce Service Cloud
Salesforce Messaging for In-App and Web Hidden Pre-Chat from Experience Cloud Site
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....
Automated Responses in Salesforce Messaging for In-App and Web
Automated Responses are configured in the Messaging Channel to send automated responses. Conversation Acknowledgement: Message is sent when the Chat is initialised. Start Conversation: Message is sent when the Chat ....
Send Hyperlink from BOT in Salesforce Messaging for In-App and Web
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
How to pass values to custom fields on the Salesforce Chat Transcript object?
Use the following steps to pass values to custom fields on the Salesforce Chat Transcript object(LiveChatTranscript). 1. Create the Custom Fields on the Salesforce Chat Transcript object(LiveChatTranscript). 2. Add the ....
How to end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web?
To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable "Automatically mark conversations inactive after a period of customer inactivity". 1. Creating a Messaging Component to ....
Salesforce Chat Timer for Agent and Visitor Last Message
For Salesforce Chat Timer for Agent and Visitor Last Messages, we can make use of Lightning Aura Component. In the Lightning Aura Component, we can make use of lightning:conversationAgentSend, lightning:conversationNewMessage ....
Start Chat on click of a Button from Salesforce Experience Cloud Site
To initiate Chat on click of a Button from Salesforce Experience Cloud Site, we can make use of Lightning Web Component, Channel Menu and embedded_svc.liveAgentAPI.startChat(). Sample Lightning Web Component: HTML: <template> ....
How to use Omni-Channel Flow for routing Salesforce Voice Calls?
1. Create an Omni-Channel Flow. 2. Use InvokeTelephonyIntegrationApiFunction lambda from the Contact Flow. The lambda function after executing Omni-Channel Flow will return Agent ARN if the Omni-Channel Flow Routed to an ....
Unsupported method: undefined Salesforce Service Cloud Voice Exception
Unsupported method: undefined Salesforce Service Cloud Voice Exception is thrown from InvokeTelephonyintegrationApiFunction lambda if the methodName parameter is not passed. Exception: "errorType": "Error", "errorMessage": "Unsupported method: undefined" To fix the ....