Check the following article for possible reasons. https://help.salesforce.com/s/articleView?id=000335265&type=1 Possible solutions to avoid 1. Use the Omni-Supervisor tab to find the agents Availability and Queue capacity and usage. 2. Increase the ....
Apex Class: public class EmbeddedChatController { public String selectedOption { get; set; } public EmbeddedChatController() { selectedOption = ApexPages.currentPage().getParameters().containsKey( 'language' ) ? ApexPages.currentPage().getParameters().get( ....
embedded_svc.liveAgentAPI.startChat() can be used to invoke Embedded Service Chat on click of a button in Salesforce. Check the following article for invoking from a Force.com site: https://www.infallibletechie.com/2021/12/how-to-invoke-embedded-service-chat-on.html Sample Code in ....
In Salesforce, Agents can click the Transfer icon to transfer the Chat. Check the following screenshot for reference. Agent Screen: Visitor Screen: Disable Chat Transfer in Salesforce Lightning Omni-Channel: https://www.infallibletechie.com/2021/12/disable-chat-transfer-in-salesforce.html
"Enable Queue" in the Chat Button can be used to queue incoming Chats when all agents are busy(Agents are at full capacity assisting other customers). We can define Queue Size Per ....
In the BOT, use End Chat Rule.Output:
lightningsnapin/basePrechat can be used in Lightning Web Component LWC to validate customer input on the pre-chat before invoking the Chat in Salesforce Embedded Service Deployment. Sample Lightning Web Component: HTML: ....
1. Create a custom field in Case object to get the values from Pre-Chat. 2. Create a custom field in Chat Transcript object to store the values from Pre-Chat. 3. ....
Report on Agent Work object/entity can be used to calculate Agent total spent time on Chat in Salesforce. 1. Create a Report Type on Agent Work entity. 2. Create a ....
Sample Code: Aura Component: <aura:component implements="lightningsnapin:prechatUI"> <lightningsnapin:prechatAPI aura:id="prechatAPI"/> <aura:handler name="init" value="{!this}" action="{!c.onInit}" /> <aura:attribute name="startBool" type="Boolean" default="false"/> <aura:attribute name="errorBool" type="Boolean" default="false"/> <aura:attribute name="firstName" type="Boolean" default="false"/> ....