For setting up WhatsApp Channel with all the required configuration, use the following link https://www.infallibletechie.com/2021/03/how-to-route-whatsapp-messages-to.html 1. Go to Bot Overview and add the WhatsApp Channel in Connection. 2. Setup the ....
Sample Code:Aura Component:<aura:component implements="flexipage:availableForAllPageTypes" access="global"> <lightning:omniToolkitAPI aura:id="omniToolkit" /> <lightning:conversationToolkitAPI aura:id="conversationKit"/> <aura:handler event="lightning:omniChannelWorkAccepted" action="{!c.onWorkAccepted}"/> </aura:component> JavaScript Controller:({ onWorkAccepted:function( component,event,helper ) { console.log( 'Inside the Work Acceptance' ); ....
The Custom Detail is displayed to agents in the footer widget and in the Chat Details page in the Salesforce Console while the chat is active. So, the Custom Details ....
Sample SOQL: SELECT COUNT( LiveChatTranscriptId ) FROM LiveChatTranscriptEvent WHERE Type = 'TransferredToButton' AND LiveChatTranscript.Status = 'Completed' AND CreatedDate = LAST_N_DAYS:7 Output:
Sample Code:Integer i = 0;Long total = 0;for ( LiveChatTranscript chat : [ SELECT Id, CreatedDate, RequestTime FROM LiveChatTranscript WHERE OwnerID = '00G5f000000aT2F' ] ){ i += 1; total ....
Salesforce Chat Transcript Status will be set to Blocked when the Agent blocks the Visitor. Please check the following post for more additional information. Chat status will be set to ....
Requirement:1. Route Chats from Gold Membership contacts to Gold Membership Queue agents.2. Route Chats from Silver Membership contacts to Silver Membership Queue agents.3. Route Chats from Partner Membership contacts to ....
embedded_svc.liveAgentAPI.startChat() can be used to invoke Embedded Service Chat on click of a button in Salesforce. For custom website(not force.com site), check the following link. https://www.infallibletechie.com/2021/08/how-to-invoke-embedded-service-chat-on.html 1. Create a Visualforce ....
1. Create a Chat Agent configuration. 2. Disable Chat Transfer settings. Output:
1. Create a Flow to create Case record. The flow will be called from the BOT when the Chat is transferred to the agent. 2.Create the following trigger on AgentWork ....