Sample Code: <aura:component implements="lightningsnapin:prechatUI" controller="PreChatController"> If you are using Site, then do the below steps. 1. Go to the Site. 2. Click Public Access Settings. 3. Add the Apex Class to the Apex Class ....
1. Create a Chat Agent Configuration. 2. Enable "Visitor Blocking Enabled". 3. Add Agents or their profiles to it. 4. Now agents can view Block icon. Block Unwanted Chat customers:https://help.salesforce.com/articleView?id=sf.live_agent_block_IPs_enduser.htm&type=5 ....
Use Push Time-Out (seconds) to assign the Chat to other available agents when the agent is not accepting the Chats in Salesforce. Push Time-Out is the amount of time given ....
1. Create a Custom Field in Chat Transcript object. 2. Create the same Custom Field in Contact object. 3. Add the Custom field from Contact to the Embedded Service Chat ....
1. Enable Skills-Based Routing under Omni-Channel Settings. 2. Create a Custom Field in Chat Transcript object. I have created Skill__c(Picklist field) to route chats based on the Skill selection. 3. ....
Sample Pre-Chat Visualforce Page Code: <apex:page showHeader="false" standardStylesheets="false" sidebar="false" title="Pre-Chat Form" cache="false"> <!-- form id should be used in getElementById() --> <script type="text/javascript"> (function() { function ....
Chat User License is needed for agents to accept and assist the customers via Salesforce Chat feature. So, kindly check whether enough Chat User licenses are available in Salesforce Company ....
1. Make sure Service Cloud and Chat User check boxes are enabled for you. 2. Enable Omni-Channel Settings. 3. Enable Chat Settings. 4. Create a Routing Configuration. 5. Create a ....
It is easy to setup Survey for Salesforce Embedded Chat. Without any coding or programming, just with point and click configurations, we can setup the Survey for Salesforce Embedded Chat. ....
Issue may be due to the Capacity values entered. 1. Check the Queue Capacity entered in the Chat Button. 2. Then, check Capacity in Routing Configuration. As per the above configuration, for each ....