Chat Deployment: Visualforce Page:<apex:page showHeader="false" standardStylesheets="false" sidebar="false" title="Pre-Chat Form" cache="false"> <!-- form id should be used in getElementById() --> <script type="text/javascript"> (function() { function handlePageLoad() { var endpointMatcher = new RegExp("[\?\&]endpoint=([^&#]*)"); ....
Sample Code:/* Custom detail is to show it to the agent before accepting the Chat and for findOrCreate */liveagent.addCustomDetail( "Company", "Disney" );liveagent.addCustomDetail( "First Name", "Mickey" );liveagent.addCustomDetail( "Last Name", "Mouse" );liveagent.addCustomDetail( ....
Sample code: /* Custom detail is to show it to the agent before accepting the Chat and for findOrCreate */ liveagent.addCustomDetail( "First Name", "Mickey" ); liveagent.addCustomDetail( "Last ....
Agent Avatar image in Static Resource: Store the Avatar image in Salesforce Static Resource. Set the URL in embedded_svc.settings.avatarImgURL to set avatar image to the Embedded Chat in Salesforce. Sample ....
Visualforce components can be used to customize the appearance and behavior of chat windows. Check the below example. Visualforce Page: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; height: ....
Static Resource for Chat Image:Chat Button Configuration:Code Change: Output:
embedded_svc.settings.extraPrechatFormDetails can be used in Salesforce Embedded Service Chat to pass value to the Custom Field on the Chat Transcript object/entity. Create a Custom Field in the Chat Transcript object ....
1. In the Chat Deployment, enable "Allow Visitors to Save Transcripts". 2. Visitors can use Save Chat Transcript to save the Chat Transcript. Vote for this idea - https://trailblazer.salesforce.com/ideaView?id=0874V000000Lz9MQAS, if ....
1. Create an Apex Class to fetch currently logged in user details. public class PreChatValuesController { @AuraEnabled public static user fetchUserDetails() { User ....
Using Automated Invitation in Salesforce Chat, we can prompt the website visitor if they want to chat with an agent or service representative if the user or visitor has been ....