1. Setup Routing Configuration. 2. Create a Queue. 3. Create a Chat Button with the Queue created in Step 2. 4. Create a Chat Deployment. 5. Create Embedded Service Deployment. ....
1. Port your number. Use the below link for doing this. https://docs.aws.amazon.com/connect/latest/adminguide/port-phone-number.html Note: It takes several weeks to do this sometimes. 2. Once ported, set up phone numbers for your ....
Salesforce Einstein BOT conversations can be transferred to Queue(Omni-Channel Queues) Another Bot Skills(Skill Based Routing) Note:Once the Bot transfers it, Omni-Channel process kicks in. Help Articles:1. To Queuea. https://help.salesforce.com/articleView?id=000351918&language=en_US&mode=1&type=1b. https://help.salesforce.com/articleView?id=sf.bots_service_transfer_queue.htm&type=5 ....
1. Automated Invitationa. Small window Pops up in the screen to start the Chat.Automated Invitation Animation Setup:2. Chat Buttona. Doesn't popup.
prepopulatedPrechatFields attribute can be used to pre-populate Pre-Chat Form Fields in Salesforce Embedded Service Chat. Sample Code: embedded_svc.settings.prepopulatedPrechatFields = { FirstName: "Magulan", LastName: "Duraipandian", Email: "[email protected]" }; Output: https://youtu.be/iCIb-JN3Z84
1. Select Enable Queue under Chat Button. 2. Set the Overall Queue Size. In my example, I have set it to 3. So, if all the agents are at 100% ....
<liveAgent:clientChatQueuePosition /> in Salesforce Chat can be used to show the Queue position. Sample Code: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; height: 100%; padding: 0; margin: 0 ....
embedded_svc.settings.language should be adjusted to display the Chat in the specified language.For example, embedded_svc.settings.language = 'fr' will display the information in French. Supported Languages - https://help.salesforce.com/articleView?id=faq_getstart_what_languages_does.htm&type=5
Total amount of time in seconds in which an agent’s queue was full.This field would capture the value of the time (seconds) the agent is at full capacity which is ....
1. Go to Omni-Channel Settings under Setup. 2. Select Enable Omni-Channel and click Save Button.3. Go to Chat Settings under Setup.4. Select Enable Chat and click Save Button.5. Go to Skills ....