1. Make sure Service Cloud and Chat User check boxes are enabled for you. 2. Enable Omni-Channel Settings. 3. Enable Chat Settings. 4. Create a Routing Configuration. 5. Create a ....
It is easy to setup Survey for Salesforce Embedded Chat. Without any coding or programming, just with point and click configurations, we can setup the Survey for Salesforce Embedded Chat. ....
Issue may be due to the Capacity values entered. 1. Check the Queue Capacity entered in the Chat Button. 2. Then, check Capacity in Routing Configuration. As per the above configuration, for each ....
Chat Deployment: Visualforce Page:<apex:page showHeader="false" standardStylesheets="false" sidebar="false" title="Pre-Chat Form" cache="false"> <!-- form id should be used in getElementById() --> <script type="text/javascript"> (function() { function handlePageLoad() { var endpointMatcher = new RegExp("[\?\&]endpoint=([^&#]*)"); ....
Sample Code:/* Custom detail is to show it to the agent before accepting the Chat and for findOrCreate */liveagent.addCustomDetail( "Company", "Disney" );liveagent.addCustomDetail( "First Name", "Mickey" );liveagent.addCustomDetail( "Last Name", "Mouse" );liveagent.addCustomDetail( ....
Sample code: /* Custom detail is to show it to the agent before accepting the Chat and for findOrCreate */ liveagent.addCustomDetail( "First Name", "Mickey" ); liveagent.addCustomDetail( "Last ....
Agent Avatar image in Static Resource: Store the Avatar image in Salesforce Static Resource. Set the URL in embedded_svc.settings.avatarImgURL to set avatar image to the Embedded Chat in Salesforce. Sample ....
Visualforce components can be used to customize the appearance and behavior of chat windows. Check the below example. Visualforce Page: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; height: ....
Static Resource for Chat Image:Chat Button Configuration:Code Change: Output:
embedded_svc.settings.extraPrechatFormDetails can be used in Salesforce Embedded Service Chat to pass value to the Custom Field on the Chat Transcript object/entity. Create a Custom Field in the Chat Transcript object ....