Open Account record when Case is routed via Salesforce Omni-Channel Flow
We can make use of Add Screen Pop Flow element in the Salesforce Omni-Channel Flow to open the Account record as subtab to the Case record when routed using the ....
Tag: Salesforce Service Cloud
Salesforce Messaging for In-App Provide additional info to proceed Exception
Exception: Provide additional info to proceed Resolution: Use "Every Conversation" for the Pre-Chat Display Frequency. If "Every Session" is used for the Pre-Chat Display Frequency, the error is thrown for ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
Launch Salesforce Messaging for In-App and Web on button click from Experience Cloud Site
embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button click from the Experience Cloud Site. In the Experience Cloud Markup, we will add an ....
Salesforce Messaging for In-App and Web using Google Tag Manager
When we use Google Tag Manager, onload from the script tag will not fire. So, initEmbeddedMessaging() will not be fired to load the Salesforce Messaging for In-App and Web. To ....
We can’t load the recording Salesforce Exception
Exception: We can't load the recording. Try again later. Resolution: 1. Please make sure Microphone is enabled in the Browser for your Salesforce Domain URL. 2. Please make sure the ....
Salesforce Einstein BOT Channels
Following Channels are supported in Salesforce Einstein BOT. SMS(Long Code, Short Code, Toll-Free) Facebook Chat(LiveAgent) Messaging for In-App and Web WhatsApp We can connect Salesforce Einstein BOT to the above ....
Salesforce Messaging for In-App and Web Authentication
Please check the Blog Post for Salesforce Messaging for In-App and Web Authentication setup. Prerequisites: OpenSSL JDK Maven 1. Use the following command to generate the Certificate and a Private ....
Salesforce Form Messaging Component
Using Salesforce Form Messaging Component, we can create records. To create Salesforce Form Messaging Component, use "Form" as the Message Type. 1. Create a Global Action with "Action Type" as ....
How to change Salesforce Chat No agents are available message?
In Embedded Service Deployment, we can update or change or modify the "No agents are available. We can't chat right now. Try again later." using Chat Settings Additional Branding. Please ....