Route WhatsApp to Salesforce Agentforce Agent
In order to route the WhatsApp Messages to the Salesforce Agentforce Agent, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow element and ....
Tag: Salesforce Service Cloud
Route SMS to Salesforce Agentforce Agent
In order to route the SMS Messages to the Salesforce Agentforce Agent, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow element and ....
Salesforce Agentforce Agent in Slack
Complete all the steps shared in https://slack.com/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack. 1. Create the Agentforce Service Agent in Salesforce. 2. Install the Slack platform connector to Salesforce Package. 3. Connect the Salesforce Org to ....
Unable to activate Salesforce Agentforce Agent
Exception: Something went wrong. Refresh and try again. Resolution: Please make sure the Einstein Agent User have "Agentforce Service Agent User" Permission Set assigned. Go to Salesforce Setup. Search for ....
Salesforce Einstein BOT for Enhanced WhatsApp
In order to route the Salesforce Enhanced WhatsApp channel messages to the Einstein BOT, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow ....
Salesforce Case Comment Notification Email Template
Salesforce Case Comment Notification Email Template is not available for customization. If you are using Email-To-Case feature and in the Email-to-Case setup "Notify Case Owners on New Emails" is enabled, it ....
Remove Salesforce Messaging for In-App and Web Components from a Web Page
embeddedservice_bootstrap.utilAPI.removeAllComponents() can be used to remove all the Messaging for Web components from a page on our website. My use case was to remove the Salesforce Messaging for In-App and ....
Salesforce Messaging for In-App and Web Can’t display conversation Exception
Exception: Looks like something went wrong, and we can’t display the conversation. Resolution: Disable "Add Fallback Message" on the Messaging Channel settings. The Salesforce Embedded Service Deployment should be published ....
Track Salesforce Send Conversation Messages
If you want to track the Salesforce Send Conversation Messages invocations, then query ConvMessageSendRequest object/entity. Whenever Send Conversation Messages action is invoked, it is logged in ConvMessageSendRequest object/entity. Sample SOQL: ....
Lead capturing using Salesforce Agentforce
We can make use of custom Flow Action to create or capture Lead record when using Salesforce Agentforce Agent. To link the Lead to the Messaging Session, we can pass ....