Digital Engagement Messaging allows customers to start conversations by sending texts to your designated phone number or sending Facebook Messenger messages to your Facebook page. Incoming messages are displayed in ....
Using GitHub, we can easily test the Salesforce Embedded Service Deployment Chat Code Snippet. To test the Embedded Service Deployment Code snippet, please follow the below steps: 1. Create a ....
1. Check the below article.https://help.salesforce.com/articleView?id=000316800&language=en_US&type=1&mode=12. Make sure the user is Service Cloud user.3. Make sure the user is Chat User.4. Also, use the Supervisor tab(very handy) to check the Agent's ....
Skills-based routing allows work items to be routed using more sophisticated and dynamic criteria than queue-based routing. 1. Enable "Enable Skills-Based Routing". 2. Add Skills in ....
1. Go to the object page layout. 2. Click Edit button. 3. Go to Custom Console Components. 4. Adjust the width. Output:
Key Features of Salesforce Service Cloud 1. Case Management - https://www.infallibletechie.com/2014/12/case-management-in-salesforce.html 2. Knowledge - https://www.infallibletechie.com/2014/12/salesforce-knowledge.html 3. Live Agent Web Chat - https://www.infallibletechie.com/2013/06/live-agent-implementation-in-salesforce.html 4. Entitlement Management - https://www.infallibletechie.com/2013/06/entitlement-management-in-salesforce.html 5. Chatter for Agent & Team Collaboration ....