Transfer from Salesforce Agentforce to real Agents
We can transfer the Salesforce Agentforce Messaging Sessions to the real human agents to assist further if the Agentforce agent is unable to help on the customer requests. Please check ....
Tag: Salesforce Service Cloud
Hide Chat Icon and launch Messaging on Button Click in Salesforce Messaging for In-App and Web in Experience Cloud Site
embeddedservice_bootstrap.settings.hideChatButtonOnLoad = true; can be used to hide the Salesforce Messaging for In-App and Web chat icon when the Page loads. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch the Salesforce Messaging ....
Send Email To Case using Salesforce Apex
EmailMessages.getFormattedThreadingToken() returns the email threading token that is formatted with the correct prefix and suffix which is used in the Salesforce Email-To-Case threading. The returned token can be added to ....
Context Variables in Salesforce Agentforce
In this Blog Post, I have used Pre-Chat fields in the Messaging for In-App and web to capture First Name, Last Name and Email of the visitor. Using Omni-Channel Flow, ....
Handle Date data type in Salesforce Agentforce
We can handle Date data type in Salesforce Agentforce. In this Blog Post, I have gathered start and end dates from the customer to fetch and display available Products to ....
Hide Chat Icon and display Text in Salesforce Messaging for In-App and Web
embeddedservice_bootstrap.settings.hideChatButtonOnLoad = true; can be used to hide the Salesforce Messaging for In-App and Web chat icon when the Page loads. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch the Salesforce Messaging ....
Salesforce Messaging for In-App and Web Message Translation
We can do Salesforce Messaging For In-App and Web Message Translation in real-time. lightning:conversationNewMessage can be used to fetch the visitor messages. Using Translation API, we can translate the message ....
Invoke Salesforce Agentforce using REST API
To invoke Agentforce Agent without Messaging for Web REST API, please check the following: https://www.infallibletechie.com/2025/02/salesforce-agent-api.html Using Salesforce Messaging for In-App and Web REST API, we can invoke Salesforce Agentforce using ....
Salesforce Messaging for In-App and Web REST API
Configurations in Salesforce for Messaging for In-App and Web REST API: 1. Create a Messaging Channel of type "Messaging for In-App and Web". 2. Activate the Messaging Channel. 3. Create ....
Pass data to Einstein BOT in Salesforce Messaging for In-App and Web
Using Hidden Pre-Chat Hidden fields, we can pass data to the Omni-Channel Flow. Next, in the Omni-Channel Flow, we can update the Messaging Session record with the Pre-Chat Hidden Fields. ....