Salesforce messageChannel "lightning__conversationEnded" can be used to listen to the Salesforce Messaging for In-App and Web Conversation End Event. Sample Lightning Web Component: HTML: <template> </template> JavaScript: import { LightningElement, ....
In this Blog Post, we are going to see how to use Salesforce Conversation Intelligence Rule for Messaging for In-App and Web. "Update Next Best Action" is used as the ....
In this Blog Post, we are going to see how to use Salesforce Conversation Intelligence Rule for Service Cloud Voice. "Update Next Best Action" is used as the Action and ....
In this Blog Post, I have used Salesforce Messaging for In-App and Web to invoke the BOT. We have to display and Launch Salesforce Messaging for In-App and Web on ....
Maximum Chatbot Engaged Sessions Allowed should be checked in the Company Information to track the Salesforce Einstein BOT Usage. 1. Go to Company Information in the Salesforce Setup. 2. Check ....
Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web allows Supervisors to catch up quickly when they receive alerts from the agents to assist on an ongoing Messaging ....
Images/Attachments/Files in Salesforce Enhanced Conversation can be viewed from Files Related List on the Messaging Session Object/Entity. So, add the Files Related List on the Messaging Session Object/Entity to view all ....
Salesforce custom Copilot Actions allows us to develop for agents to do their work quickly. In this Blog Post, we are going to see how to utilize Salesforce Flow for ....
SLDS CSS won't work in the Pre-Chat Lightning Web Component since it loads outside the Lightning. So, we can apply the CSS directly on the elements using style property. Sample ....
We have to control the initEmbeddedMessaging() calling to display Salesforce Messaging for In-App and Web. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button ....