Salesforce Form Messaging Component
Using Salesforce Form Messaging Component, we can create records. To create Salesforce Form Messaging Component, use "Form" as the Message Type. 1. Create a Global Action with "Action Type" as ....
Tag: Salesforce Service Cloud
How to change Salesforce Chat No agents are available message?
In Embedded Service Deployment, we can update or change or modify the "No agents are available. We can't chat right now. Try again later." using Chat Settings Additional Branding. Please ....
Salesforce Einstein BOT Confused Dialog
The Confused Salesforce Einstein BOT dialog helps to address customers requests that are out of scope for the Einstein BOT. The Einstein BOT uses the messages displayed in this Confused ....
Salesforce Chat Sound Notification to Visitors
For Salesforce Chat Sound Notification to Visitors, we can make use of embedded_svc.addEventHandler() for onAgentMessage and onChasitorMessage events. For playing the Audio or the Notification sound, we can make use ....
Retrieve field values from Salesforce Einstein BOT Object Search
Salesforce Auto-Launched flow can be used to retrieve field values from Salesforce Einstein BOT Object Search. Unfortunately, using Set Variable element in the Einstein BOT Builder, we cannot set Object's ....
Salesforce Knowledge Article Smart Link
Salesforce Knowledge Article Smart Link makes sure the Window is not refreshed when the Knowledge Article is opened from the another Knowledge Article. If the Agents are in Console application, ....
Salesforce Omni-Channel Capabilities
Please check the following for the Salesforce Omni-Channel Capabilities/Possibilities. We can use Omni-Channel to route Work Items(Cases, Leads, Custom Objects, Voice Calls, SMS Messages, WhatsApp Messages, Facebook Messages, Apple Business ....
Salesforce Messaging for In-App and Web Conversation End Event
Salesforce messageChannel "lightning__conversationEnded" can be used to listen to the Salesforce Messaging for In-App and Web Conversation End Event. Sample Lightning Web Component: HTML: <template> </template> JavaScript: import { LightningElement, ....
Salesforce Conversation Intelligence Rule for Messaging for In-App and Web
In this Blog Post, we are going to see how to use Salesforce Conversation Intelligence Rule for Messaging for In-App and Web. "Update Next Best Action" is used as the ....
Salesforce Conversation Intelligence Rule for Voice
In this Blog Post, we are going to see how to use Salesforce Conversation Intelligence Rule for Service Cloud Voice. "Update Next Best Action" is used as the Action and ....