Salesforce Conversation Intelligence Rule for Voice
In this Blog Post, we are going to see how to use Salesforce Conversation Intelligence Rule for Service Cloud Voice. "Update Next Best Action" is used as the Action and ....
Tag: Salesforce Service Cloud
Launch Salesforce Einstein BOT on click of a Button
In this Blog Post, I have used Salesforce Messaging for In-App and Web to invoke the BOT. We have to display and Launch Salesforce Messaging for In-App and Web on ....
How to track the Salesforce Einstein BOT Usage?
Maximum Chatbot Engaged Sessions Allowed should be checked in the Company Information to track the Salesforce Einstein BOT Usage. 1. Go to Company Information in the Salesforce Setup. 2. Check ....
Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web
Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web allows Supervisors to catch up quickly when they receive alerts from the agents to assist on an ongoing Messaging ....
Images/Attachments/Files in Salesforce Enhanced Conversation
Images/Attachments/Files in Salesforce Enhanced Conversation can be viewed from Files Related List on the Messaging Session Object/Entity. So, add the Files Related List on the Messaging Session Object/Entity to view all ....
Salesforce Einstein Copilot Flow Action
Salesforce custom Copilot Actions allows us to develop for agents to do their work quickly. In this Blog Post, we are going to see how to utilize Salesforce Flow for ....
Salesforce Pre-Chat Lightning Web Component CSS
SLDS CSS won't work in the Pre-Chat Lightning Web Component since it loads outside the Lightning. So, we can apply the CSS directly on the elements using style property. Sample ....
Display and Launch Salesforce Messaging for In-App and Web on a Button Click
We have to control the initEmbeddedMessaging() calling to display Salesforce Messaging for In-App and Web. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button ....
How to launch Salesforce Messaging for In-App and Web after few seconds?
We have to control the initEmbeddedMessaging() calling to launch Salesforce Messaging for In-App and Web after few seconds. instead of calling it in onload, we use setTimeout to call the ....
How to launch Salesforce Messaging for In-App and Web on button click?
embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button click. Sample Code: <html> <!-- Copy Paste the Embedded Service Code Snippet here --> <button ....