We have to control the initEmbeddedMessaging() calling to launch Salesforce Messaging for In-App and Web after few seconds. instead of calling it in onload, we use setTimeout to call the ....
embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button click. Sample Code: <html> <!-- Copy Paste the Embedded Service Code Snippet here --> <button ....
Object Search can be used in the Salesforce Einstein BOT to search records. Object Search in the Salesforce Einstein BOT allows us to search records without using Flow or Apex. ....
Salesforce Messaging Session Summaries should be enabled for setting up the Einstein Work Summaries for Messaging for In-App and Web. 1. Go to Einstein Work Summaries in Salesforce Setup. 2. ....
We can use Salesforce Chat in the Home Page by using the Chat Code Snippet in a Visualforce Page. The Visualforce Page should be added to the Lightning Home Page. 1. ....
OmniSupervisorConfigProfile is the object/entity where Salesforce Omni-Channel Supervisor Configurations Profiles assignments are stored. So, we have to query the OmniSupervisorConfigProfile object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations Profiles assignment. Sample SOQL: SELECT ....
To handle Salesforce Einstein BOT Question with Dynamic option without selection, "Repairing Misunderstanding" should be used. "Move on to next dialog step (Even if variable isn't filled)" option will move ....
If you are having agents working in both Salesforce Case and Messaging Session objects/entities and would like to manage separate Capacity, then Capacity Type Not Interruptible and Interruptible can be ....
To embed/include/insert User details in Slack Message from Salesforce, we have to use {!User.FieldAPIName}. Example: {!$Record.CaseNumber} is Closed by {!$User.FirstName} {!$User.LastName}. User Id is {!$User.Id}. Output: https://youtu.be/d2pC1mZ_Fsg
Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web allows agents to catch up quickly when they receive Messaging Sessions from another Agent or BOT. To enable Agent ....