Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. Sample Code: embedded_svc.addEventHandler( "onChatEndedByChasitor", function( data ) { console.log( 'Chat was ended ....
1. Create a Picklist Field for Skill selection in the Case object/entity. 2. Create a Skill Picklist Field for Skill-Based Routing Rules in the Chat Transcript object/entity. 3. Create a ....
Using Salesforce Einstein Reply Recommendations, we can save our Service Agents time by recommending texts to them when they chat with the customers. Service Agents can reduce their typing time by ....
To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....
Connect API can be used to get Conversation Entries for a Messaging Session record in Salesforce Messaging for In-App and Web. 1. Use the following SOQL to fetch the Conversation Identifier ....
Enable "Disable Auto Greeting on Transfer/Conference" in the Salesforce Chat Agent Configuration to suppress Auto Greeting when the Chat is Transferred or during Conference. 1. Go to Salesforce Setup. 2. ....
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following ....
Automated Responses are configured in the Messaging Channel to send automated responses. Conversation Acknowledgement: Message is sent when the Chat is initialised. Start Conversation: Message is sent when the Chat ....
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
Use the following steps to pass values to custom fields on the Salesforce Chat Transcript object(LiveChatTranscript). 1. Create the Custom Fields on the Salesforce Chat Transcript object(LiveChatTranscript). 2. Add the ....