Salesforce Einstein Copilot Flow Action
Salesforce custom Copilot Actions allows us to develop for agents to do their work quickly. In this Blog Post, we are going to see how to utilize Salesforce Flow for ....
Tag: Salesforce Service Cloud
Salesforce Pre-Chat Lightning Web Component CSS
SLDS CSS won't work in the Pre-Chat Lightning Web Component since it loads outside the Lightning. So, we can apply the CSS directly on the elements using style property. Sample ....
Display and Launch Salesforce Messaging for In-App and Web on a Button Click
We have to control the initEmbeddedMessaging() calling to display Salesforce Messaging for In-App and Web. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button ....
How to launch Salesforce Messaging for In-App and Web after few seconds?
We have to control the initEmbeddedMessaging() calling to launch Salesforce Messaging for In-App and Web after few seconds. instead of calling it in onload, we use setTimeout to call the ....
How to launch Salesforce Messaging for In-App and Web on button click?
embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button click. Sample Code: <html> <!-- Copy Paste the Embedded Service Code Snippet here --> <button ....
Salesforce Einstein BOT Object Search
Object Search can be used in the Salesforce Einstein BOT to search records. Object Search in the Salesforce Einstein BOT allows us to search records without using Flow or Apex. ....
Salesforce Einstein Work Summaries setup for Messaging for In-App and Web
Salesforce Messaging Session Summaries should be enabled for setting up the Einstein Work Summaries for Messaging for In-App and Web. 1. Go to Einstein Work Summaries in Salesforce Setup. 2. ....
Salesforce Chat in the Home Page
We can use Salesforce Chat in the Home Page by using the Chat Code Snippet in a Visualforce Page. The Visualforce Page should be added to the Lightning Home Page. 1. ....
How to query Salesforce Omni-Channel Supervisor Configurations Profiles Assignment?
OmniSupervisorConfigProfile is the object/entity where Salesforce Omni-Channel Supervisor Configurations Profiles assignments are stored. So, we have to query the OmniSupervisorConfigProfile object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations Profiles assignment. Sample SOQL: SELECT ....
How to handle Salesforce Einstein BOT Question with Dynamic option without selection?
To handle Salesforce Einstein BOT Question with Dynamic option without selection, "Repairing Misunderstanding" should be used. "Move on to next dialog step (Even if variable isn't filled)" option will move ....