Automated Responses are configured in the Messaging Channel to send automated responses. Conversation Acknowledgement: Message is sent when the Chat is initialised. Start Conversation: Message is sent when the Chat ....
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
Use the following steps to pass values to custom fields on the Salesforce Chat Transcript object(LiveChatTranscript). 1. Create the Custom Fields on the Salesforce Chat Transcript object(LiveChatTranscript). 2. Add the ....
To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable "Automatically mark conversations inactive after a period of customer inactivity". 1. Creating a Messaging Component to ....
For Salesforce Chat Timer for Agent and Visitor Last Messages, we can make use of Lightning Aura Component. In the Lightning Aura Component, we can make use of lightning:conversationAgentSend, lightning:conversationNewMessage ....
To initiate Chat on click of a Button from Salesforce Experience Cloud Site, we can make use of Lightning Web Component, Channel Menu and embedded_svc.liveAgentAPI.startChat(). Sample Lightning Web Component: HTML: <template> ....
1. Create an Omni-Channel Flow. 2. Use InvokeTelephonyIntegrationApiFunction lambda from the Contact Flow. The lambda function after executing Omni-Channel Flow will return Agent ARN if the Omni-Channel Flow Routed to an ....
Unsupported method: undefined Salesforce Service Cloud Voice Exception is thrown from InvokeTelephonyintegrationApiFunction lambda if the methodName parameter is not passed. Exception: "errorType": "Error", "errorMessage": "Unsupported method: undefined" To fix the ....
Domain is not whitelisted for this deployment Salesforce Chat Exception is thrown since the Site Referrer is not configured properly on the Chat Deployment. 1. Go to the Webpage where ....
In order to route the Messaging Session to Einstein BOT, we must use the Omni-Channel Flows.Reference Article:https://help.salesforce.com/s/articleView?id=sf.messaging_considerations_bots.htm&type=5 1. Create Omni-Channel Flow. Use Route Work action to route the Messaging Session ....