Connect API can be used to fetch the Conversation Entries for Salesforce Enhanced Channels. 1. Use the following SOQL to fetch the ConversationId and the Conversation Identifier of the Messaging ....
"Query All Files" Permission can be used when we hit the exception "Implementation restriction: ContentDocumentLink requires a filter by a single Id on ContentDocumentId or LinkedEntityId using the equals operator ....
OmniSupervisorConfigProfile is the object/entity where Salesforce Omni-Channel Supervisor Configurations Profiles assignments are stored. So, we have to query the OmniSupervisorConfigProfile object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations Profiles assignment. Sample SOQL: SELECT ....
In order to generate Debug Logs for Salesforce System User, we have to create the TraceFlag for the System User. If Automate Case User is System and if you would like ....
SourceIp from LoginHistory object/entity can be used to query Salesforce users using specific Login IP. SourceIp from LoginHistory object/entity can be used to query Salesforce users using specific Login IP. ....
OmniSupervisorConfigUser is the object/entity where Salesforce Omni-Channel Supervisor Configurations Users assignments are stored. So, we have to query the OmniSupervisorConfigUser object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations Users assignment. ....
AgentWorkSkill(Agent Work Skill) object/entity in Salesforce Omni-Channel represents skills used to route a work item to an agent. This object/entity is mainly used for reporting purpose. It contains the dropped ....
OmniSupervisorConfig is the object/entity where Salesforce Omni-Channel Supervisor Configurations are stored. So, we have to query the OmniSupervisorConfig object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations. SOQL: SELECT Id, DeveloperName FROM OmniSupervisorConfig ....
Field Usage(BusinessStatus) is stored in FieldDefinition object/entity. We can query the FieldDefinition object/entity to query Field Usage for a Salesforce Field. Sample SOQL: SELECT Id, DeveloperName, BusinessStatus FROM FieldDefinition WHERE ....
To get Conversation Entries for Messaging Session in Salesforce Messaging Channels(SMS, WhatsApp, Facebook, etc..), we can query the ConversationEntry object/entity using the Messaging Session Id as the ConversationId. Sample SOQL: ....