To find Salesforce Knowledge Article Data Categories Assignment, we have to query the knowledge__DataCategorySelection object/entity. SOQL: SELECT Id, DataCategoryName, ParentId, Parent.Title, Parent.PublishStatus FROM knowledge__DataCategorySelection https://youtu.be/y-YBFcXR46w
Images/Attachments/Files in Salesforce Enhanced Conversation can be viewed from Files Related List on the Messaging Session Object/Entity. So, add the Files Related List on the Messaging Session Object/Entity to view all ....
In order to find or query all the Standard Profiles in Salesforce, we have to query the ProfileId from the PermissionSet object/entity where IsCustom is equal to false and IsOwnedByProfile ....
Connect API can be used to fetch the Conversation Entries for Salesforce Enhanced Channels. Since there is a data storage differences, the Conversation Entries for enhanced channels and Messaging for ....
"Query All Files" Permission can be used when we hit the exception "Implementation restriction: ContentDocumentLink requires a filter by a single Id on ContentDocumentId or LinkedEntityId using the equals operator ....
OmniSupervisorConfigProfile is the object/entity where Salesforce Omni-Channel Supervisor Configurations Profiles assignments are stored. So, we have to query the OmniSupervisorConfigProfile object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations Profiles assignment. Sample SOQL: SELECT ....
In order to generate Debug Logs for Salesforce System User, we have to create the TraceFlag for the System User. If Automate Case User is System and if you would like ....
SourceIp from LoginHistory object/entity can be used to query Salesforce users using specific Login IP. SourceIp from LoginHistory object/entity can be used to query Salesforce users using specific Login IP. ....
OmniSupervisorConfigUser is the object/entity where Salesforce Omni-Channel Supervisor Configurations Users assignments are stored. So, we have to query the OmniSupervisorConfigUser object/entity to fetch the Salesforce Omni-Channel Supervisor Configurations Users assignment. ....
AgentWorkSkill(Agent Work Skill) object/entity in Salesforce Omni-Channel represents skills used to route a work item to an agent. This object/entity is mainly used for reporting purpose. It contains the dropped ....