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Recent Posts
- Salesforce ChatterEnabledforUser permissionChatterEnabledforUser permission will be enabled or available when the ‘Profile-Based Chatter Rollout’ feature is enabled in the Salesforce Org. Permission Label for the ChatterEnabledforUser permission is “Enable Chatter”. SOQL to find Profiles with “Enable Chatter” Permission: SOQL to find Permission Sets with “Enable Chatter” Permission:
- Salesforce Form Messaging ComponentUsing Salesforce Form Messaging Component, we can create records. To create Salesforce Form Messaging Component, use “Form” as the Message Type. 1. Create a Global Action with “Action Type” as “Create a Record”. In this Blog Post, I have used Case object in the Global Action. 2. Create the… Read more: Salesforce Form Messaging Component
- How to change Salesforce Chat No agents are available message?In Embedded Service Deployment, we can update or change or modify the “No agents are available. We can’t chat right now. Try again later.” using Chat Settings Additional Branding. Please check the following steps for reference. 1. Go to Salesforce Setup. 2. Select “Embedded Service Deployments”. 3. Use View… Read more: How to change Salesforce Chat No agents are available message?
- Salesforce Einstein BOT Confused DialogThe Confused Salesforce Einstein BOT dialog helps to address customers requests that are out of scope for the Einstein BOT. The Einstein BOT uses the messages displayed in this Confused dialog, combined with intent training, to respond whenever it’s unable to resolve a customer’s request using the Einstein BOT.… Read more: Salesforce Einstein BOT Confused Dialog
- Salesforce Voice Call routed with more than 100% CapacityWe may observe that the Service Contact Center Agents are receiving Voice Calls even if they are having 100% capacity. It is an expected behavior since Salesforce Voice Call work item have higher priority over the other Service Channel Work Items. Since Salesforce phone voice calls have a higher… Read more: Salesforce Voice Call routed with more than 100% Capacity
- Salesforce Static Resource for AudioWe can make use of Salesforce Static Resource to host your Audio or Sound or Music file for playing notification. Steps: Static Resource: Sample Code:
- Salesforce Chat Sound Notification to VisitorsFor Salesforce Chat Sound Notification to Visitors, we can make use of embedded_svc.addEventHandler() for onAgentMessage and onChasitorMessage events. For playing the Audio or the Notification sound, we can make use of audio HTML tag and play() from JavaScript. embedded_svc.addEventHandler() for onAgentMessage and onChasitorMessage events should be added before the… Read more: Salesforce Chat Sound Notification to Visitors
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