|
Queue
|
Public
Group |
|
Queue is used for load balancing
|
Public Group is solely used for
sharing |
|
Queue is a feature available to
salesforce.com users that allows you to integrate prospect assignments with your current salesforce.com workflow. Rather than assigning to a specific user, you can choose to assign leads to a salesforce.com queue and then use your CRM workflow or manual method of distributing leads to sales representatives. |
Public Group is kind of team or
group of related users; this will help you to share the data. |
|
Queue
can be created for Custom objects and for Case, Lead and Knowledge Article Version. |
Public
group created can be used across any objects. |