Using a simple web form, we can allow our customers to submit cases directly to our customer support group on-line. These cases will be automatically created in Salesforce.com.
1. Go to Setup –> Build –> Customize –> Self-Service –> Web-to-Case.
2. Click the “Generate the HTML” link.
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3. Select the required fields and enter the return URL and click “Generate” button.
4. Copy and paste the HTML generated in your blog or website.
5. Click “Finished” Button.
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6. Go to the form created using generated HTML in your blog or website.
7. Click “Submit Query” button.
8. Check the created Case in your Salesforce organization.
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