Answers is a feature of the Community application in Salesforce that enables users to ask questions and have community members post replies. Community members can then vote on the helpfulness of each reply/response, and the person who asked the question can mark one reply as the best answer which will help others.
Check the following steps for the implementation:
1. Go to Setup –> App Setup –> Customize –> Answers –> Settings.
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2. Enable “Answers”.
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3. Go to Setup –> App Setup –> Customize –> Answers –> Communities.
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4. Create a new Community and Save it.
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5. Go to Setup –> App Setup –> Customize –> Data Categories –> Data Category Setup.
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6. Create a Category Group and Save it.
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7. Activate the Category Group.
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8. Go to Setup –> App Setup –> Customize –> Answers –> Settings.
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9. Save the settings changes.
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10. Go to “Answers” tab to view the community.
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