For implementing Macros, check the below link
https://www.infallibletechie.com/2015/07/implementing-macros-in-salesforce.html
1. Open the Case record.
2. Select the Macro and click run button.
For implementing Macros, check the below link
https://www.infallibletechie.com/2015/07/implementing-macros-in-salesforce.html
1. Open the Case record.
2. Select the Macro and click run button.