Key Features of Salesforce Service Cloud

1. Case Management

Case Management in Salesforce

2. Knowledge

Salesforce Knowledge

3. Live Agent Web Chat

Live Agent Implementation in Salesforce

4. Entitlement Management

Entitlement Management in Salesforce

5. Chatter for Agent & Team Collaboration

6. Email to Case

On-Demand Email to Case in Salesforce

7. Web to Case

Web-to-Case in Salesforce

8. Case Management (Auto-assignment, rules & queues)

9. Customizable Service Console

Service Cloud console in Salesforce

10. Self-Service Portal

Self-Service portal in Salesforce

11. Snap In Chat/Embedded Service Chat

How to add Snap-Ins Chat component in Salesforce Community Cloud?

12. Case Escalation

Escalation Rule in Salesforce

13. Omni-Channel

Omni-Channel in Salesforce

14. Macros

Implementing Macros in Salesforce

15. Einstein Bot

Einstein Bot in Salesforce

16. Digital Engagement Messaging

Digital Engagement Messaging in Salesforce

17. Field Service Lightning in Salesforce

Field Service Lightning in Salesforce