Key Features of Salesforce Service Cloud

1. Case Management – https://www.infallibletechie.com/2014/12/case-management-in-salesforce.html

2. Knowledge – https://www.infallibletechie.com/2014/12/salesforce-knowledge.html

3. Live Agent Web Chat – https://www.infallibletechie.com/2013/06/live-agent-implementation-in-salesforce.html

4. Entitlement Management – https://www.infallibletechie.com/2013/06/entitlement-management-in-salesforce.html

5. Chatter for Agent & Team Collaboration

6. Email to Case – https://www.infallibletechie.com/2012/10/email-to-case-in-salesforce.html

7. Web to Case – https://www.infallibletechie.com/2012/12/web-to-case-in-salesforce.html

8. Case Management (Auto-assignment, rules & queues)

9. Customizable Service Console – https://www.infallibletechie.com/2013/04/service-cloud-console-in-salesforce.html

10. Self-Service Portal – https://www.infallibletechie.com/2013/06/self-service-portal-in-salesforce.html

11. Snap In Chat – https://www.infallibletechie.com/2017/05/service-cloud-snap-ins-salesforce.html

12. Case Escalation – https://www.infallibletechie.com/2013/08/escalation-rule-in-salesforce.html

13. Omni-Channel – https://www.infallibletechie.com/2017/04/omni-channel-in-salesforce.html

14. Macros – https://www.infallibletechie.com/2015/07/implementing-macros-in-salesforce.html

15. Einstein Bot – https://www.infallibletechie.com/2018/06/einstein-bot.html

16. Digital Engagement Messaging- https://www.infallibletechie.com/2020/04/digital-engagement-messaging-in.html

17. Field Service Lightning in Salesforce – https://www.infallibletechie.com/2016/06/field-service-lightning-in-salesforce.html