Enable Skype for Salesforce in your org so your sales and service reps can chat and see who’s online without leaving Salesforce.

Skype for Salesforce lets your users connect their Skype for Business accounts to Salesforce. Skype for Salesforce lets them send chat messages with other Skype for Business users from within the Salesforce app.

Available in: Lightning Experience

1. Go to Skype for Salesforce.

2. Enable Skype Chat.

3. Create a permission set with Skype Conversation permission enabled.

4. Check the banner for Connect Your Skype Account and click the link.

5. Click Connect Office 365.

6. Enter your Office 365 login credentials.