Unable to view Reply, Reply All and Forward emails in Salesforce

Unable to view Reply, Reply All and Forward emails in Salesforce

1. These options are only available to organizations using Enhanced Email.

https://www.infallibletechie.com/2018/09/enhanced-email-in-salesforce.html

2. This feature is available in Lightning Experience only.

3. Check if you have Send Email action set up properly in Lightning Experience.

https://help.salesforce.com/articleView?id=email_send_action_which_one.htm&type=5

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