How to notify additional users when a Case receives Inbound Emails in Salesforce? July 23, 2019June 9, 2022InfallibleTechie Admin 1. Create Last Inbound Email Received Date Time Field. 2. Create a Workflow Rule on EmailMessage object. 3. Create a Field Update on EmailMessage object. 4. Create a Workflow Rule on Case Object. 5. Create Email Alert on Case Object.