Salesforce Classic LiveMessage
Salesforce Classic LiveMessage is in a managed package.
Supports Short Code.
Supports Omni-Channel and has its own LiveMessage utility.
Salesforce Classic LiveMessage is in a managed package.
Supports Short Code.
Supports Omni-Channel and has its own LiveMessage utility.
Digital Engagement Messaging
Digital Engagement Messaging resides in Lightning and is provisioned via a Permission Set License.
Only supported in Lightning and Lightning Service Console.
Short code is not supported.
Works with Omni-Channel utility.