1. Open the Embedded Service Deployment.
2. Click Edit in Chat Settings.
3. Click Edit in Additional Branding.
4. Select Labels. Select Pre Chat and All to do the changes.
Embedded Service Pre Chat Labels Change in Salesforce
1. Open the Embedded Service Deployment.
2. Click Edit in Chat Settings.
3. Click Edit in Additional Branding.
4. Select Labels. Select Pre Chat and All to do the changes.