1. Create Business Hours.
2. Create an Escalation Rule. Make sure it as active.
3. Create Rule Entries.
4. In the Rule Entry, make sure Business Hours Settings is defined.
Assign Business Hours to Case records using Escalation Rules in Salesforce
1. Create Business Hours.
2. Create an Escalation Rule. Make sure it as active.
3. Create Rule Entries.
4. In the Rule Entry, make sure Business Hours Settings is defined.