Do the following if the “Assign using active assignment rules” checkbox is not available in Salesforce Lightning.
1. Deactivate and reactivate the Assignment Rule.
2. Make sure Case Assignment Checkbox is enabled on the page layout.
Do the following if the “Assign using active assignment rules” checkbox is not available in Salesforce Lightning.
1. Deactivate and reactivate the Assignment Rule.
2. Make sure Case Assignment Checkbox is enabled on the page layout.